Frequently Asked Questions

Is there a charge for venue finding?

Venues pay us an industry-standard commission once your event has taken place. This does not mean that you will pay extra, in fact it is the opposite as we have access to the most competitive rates available and due to the volume of business we place, we are in a better position to negotiate according to your budget. Our service is completely transparent and there’s no small print or catch – we promise.

Why should you use TLC?

As we are a small company, we guarantee that the service you receive from TLC is honest, unbiased, friendly and above all professional. Your request will be dealt with by one person, allowing us to fully support the whole enquiry process and ensure that you and your event is looked after at every step of the way.

What types of venues do you work with?

TLC Ltd is an independent company and therefore unbiased when suggesting suitable venues. We work with all major hotel groups, independent hotels, conference centres, sporting stadiums and various other unique and unusual venues.

Do you offer on-site marketing support?

We currently work with venues on a remote basis from our office in Hertfordshire with bi-monthly meetings arranged on site. We can also represent venues at trade-shows, exhibitions and road-shows both in the UK and abroad.

Who is TLC?

Total Location Confidence was established by Sarah in 2008 with the company name suggested by her Dad over a family Sunday lunch. Combining her experience of working with event venues and her nurturing approach to developing business relationships, TLC Ltd was gradually launched in 2008 in-between nursery runs and toddler naps!

With a background in corporate travel and business development, the aim was to slowly build a business that would slot into family life, enabling Sarah to maintain the relationships she has built over the years, but still allow her to be at the school gate as the kids grew up. 12 years later, TLC HQ now operates out of a log cabin in her garden and has evolved from initially just offering venue finding, to now providing marketing and social media support to venues on a freelance basis.

You’re most likely to find Sarah on a hockey side-line at the week-end, supporting either her husband, son or daughter in their passions. Outside her garden office, she has a love for upcycling, all things French and is happiest when spending quality time home or away with her friends and family.